Customer Service Operator

Your new role:

We have a fantastic opportunity for a permanent Customer Service Operator to join our Northampton Schools account in Amey, 1st Floor Waterside House, Waterside Way, Northampton NN4 7XD – this role will be based on site.

Amey delivers facilities and estate management services to the Northampton Schools Private Finance Initiative across an estate of 42 schools (five secondary and 37 primary).

Every day our people help create high-quality learning environments – ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

The standard hours of work are 37.5 hours per week Monday – Friday

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• Taking inbound and making outbound calls
• Logging and management of events on our internal CAFM system
• Inbox management
• Chasing internal and external resource for event closure
• Liaising with contractors to gain supporting documentation
• Raising various reports, documents and updating records
• Running reports
• Various other requests raised from line management

We want to hear from you if you are:

• 1+ years’ experience within customer service or a similar role

• Will be well versed in using various Microsoft software including but not limited to Excel, Word & PowerPoint.
• Must have a strong eye for detail.
• Will be able to multi-task and manage multiple priorities and projects simultaneously.
• Must have strong organisational and communication skills.
• Must have a proactive and forward-looking outlook.

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development – Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays – Minimum 24 days holiday + Bank Holidays
• Choices – Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey – Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives 

We embrace difference and support individuals to work in ways that work best for them. 

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planetare protected.

 At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

 Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role.   

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.