Principal Operations Manager

We are excited to offer a fantastic opportunity for a Permanent of Principal Operations Manager. 

Please note this position includes travel as it covers North England & North Wales with primary locations being Catterick, Newcastle, Preston, Chester & Anglesey also travel, nights away and hybrid working.  Driving licence is essential.

HOURS OF WORK: Monday to Friday, 37.5 hours per week

Join our vibrant, inclusive community in Complex Facilities to join our Regional Accommodation Maintenance Service (RAMS) contract, part of the MOD’s Future Defence Infrastructure Services (FDIS). 

This position plays an important role delivering the Regional Accommodation Maintenance Services contract.  Your duties will be to improve the quality of customer service and contract compliance through effective and collaborative supplier relationship management and lead their service delivery team of Amey staff to ensure all targets are met in a safe and compliant way.  Responsible for ensuring H&S standards are achieved across the contract.

What you will do:

• Supporting the delivery of internal quality/compliance standards, complaints and feedback KPI’s (Key Performance Indicators) along with the customer experience and satisfaction.
• Develop and maintain close working and effective relationships with the Defence Infrastructure Organisation (DIO) staff, Occupancy Groups and other stakeholders to provide professional and technical advice as required.
• Using the full power of the available analysis and feedback, provide advice, insights and training to drive innovation and improve performance activities throughout the region.
• Monitor the supply chain asset management performance to ensure that asset data is effectively captured.
• Work in collaboration with other managers within the region to provide a consistent approach to deliver service excellence across the Area. Seek continual improvement through innovation, staff development and process refinement. 
• Ensure all staff involved in the delivery of the RAMS contract adopt a continuous improvement mind-set with a focus on improving the lived experience for Service Family Accommodation (SFA) occupants.
• Lead and mentor a team of Local Client Account Managers and Customer and Community Engagement Officers to ensure they continually strive to exceed target levels of performance and customer and community engagement.
• Establish and develop a Weekly Regional Performance Meeting with DIO to ensure the planning and monitoring of service delivery is completed in a collaboratively way.  
• Support the whole workforce in adapting to both Amey and DIO values.  The Principal Operations Manager will also act as the Regional Champion for the DIO value of Enthusiasm.
• Work with the supply chains to establish any forecasted delays or potential deterioration in KPI performance and mitigate risk through contingency planning. Where required lead the agreement and execution of mitigations.
• This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.

What makes this role unique is you will manage service delivery of all maintenance and response works in accordance with statutory legislation and MOD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies.

What you will bring:

Experience in driving change in an operational environment.  Agile and proactive capable of delivering positive outcomes in a rapidly changing environment with previous experience as a coach and mentor.

• Level 5 Leadership and Management qualified or equivalent experience
• Management level qualification in H&S and Environment (e.g. SMSTS)
• Practical experience in property maintenance or related field.

We welcome applications from a diverse range of candidates.

As this role involves working on site, the successful candidate will be required to complete BPSS clearance before starting.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration – Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions plus Car
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays – Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension – Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts – Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community – Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

Who we are 
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems. 

What we do 
We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets. 

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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