Senior IT Infrastructure Operations Engineer

Senior IT Infrastructure Operations Engineer

Location: Dartford with travel when required

Hybrid working

Don’t just work in an IT networking environment, work in construction and expand your skills and people network too.

Can you take responsibility for the availability and maintenance of a networking environment that supports many essential construction projects? Can you maximize performance, minimise downtime whilst continually improving BAU processes? Then this is the ideal position for you.

Using your knowledge of the latest technologies, networking, coordination skills and troubleshooting you can excel in the following responsibilities. Come and play a key role in assisting with transitioning new technologies into production and delivering solutions for the business. Can you implement change, do important upgrades and effectively diagnose issues? Then keep reading.

Key responsibilities:

• Technical fault finding and network incident management
• Supporting IT colleagues with resolving a mixture of 2nd and 3rd line tickets and acting as a final point for resolving escalations from our Network Operations team
• Ensure resolutions are fit for purpose and implemented in a safe and controlled manner
• CMDB, documentation and operational procedures are kept up to date and accurate
• Communicate with the team to identify needs, monitoring performance, and troubleshoot, diagnose, and resolve issues with network and systems
• ITSM process knowledge such as incident and change management
• Analyse incidents & problems registered by the IT Team to ensure future product releases incorporate appropriate response to those incidents and problems

Construction is about building and this includes working relationships with various stakeholders. Are you able to communicate the complex in a way for non-technical individuals to understand?

As a Senior IT Infrastructure Operations Engineer you will an excellent approach to planning work, and using your initiative to overcome issues. This includes the ability to keep calm whilst delivery at a fast-pace. Are you committed to high industry support standards? Can you be decisive, creative and communicate effectively? Then apply today for a new challenge in the construction industry.

Essential skills and experience

• Checkpoint, Fortigate, Illumio firewalls
• VPN client
• Cisco or HP switches & routers
• HP / Aruba switches
• Clearpass
• DHCP
• Internal DNS
• External DNS
• AD sites & services
• TCP/IP including IP addressing, routing & bridging
• VLANs

Desirable skills and experience

• IP Telephony / Video Conferencing
• Solarwinds
• SDWAN
• Service Now (ITSM)

Typical skills and Qualifications required

• 5 years’ of experience with network infrastructure and hardware
• Proficiency with infrastructure devices, including switches, routers, wireless access points, controllers, and firewalls
• Experience in monitoring, and repairing local area networks (LAN) and wide area networks (WAN)
• Manage multiple work streams and priorities to ensure smooth transition into an operational environment

The Senior IT Infrastructure Operations Engineer plays a key role in our IT function. You will work with Project teams, Infrastructure engineering teams, ITSM Service Managers and all other operational IT teams. Support and build better networks to enable Laing O’Rourke to build better futures for everyone.

About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality – this is what our clients want. And at Laing O’Rourke, we have more than 150 years of experience delivering it. Laing O’Rourke’s story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the ‘Offer an interview scheme’. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please get in touch.