Customer & Community Engagement Officer

We are excited to offer a fantastic opportunity for a 12 month fixed term contract for a Void Officer/ Customer & Community Engagement Officer covering various sites across Lincolnshire including Waddington, Digby, Coningsby and Cranwell.

Please note full Driving License essential.

HOURS OF WORK 37.5 Hours a week, Monday to Friday

Join our vibrant, inclusive community to join our Regional Accommodation Maintenance Service (RAMS) contracts.  The role plays an important part in ensuring void properties are maintained, managed, and prepared to receive families ensuring properties reach the required Move In standard.  Close liaison with our local supply chain operatives to deliver a consistently good service is essential.

What you will do:

• Liaise with Performance and Continuous Improvement Coaches and Void Managers
• to ensure void performance concerns are captured, and improvement plans developed
• Assess every property within the area of responsibility at the start of the void period to ensure all tasks required to bring the property to the move in standard and improve the lived experience are captured and presented to the client for endorsement.
• Assurance of the ground maintenance contract within the area of responsibility ensuring the grounds teams always remain contractually compliant.
• Plan resources effectively and monitor against clear objectives, ensuring milestones and targets are met.
• Using available technology produce and analyse data, maintain accurate records, and identify problems within area of remit.
• Work in compliance with Amey processes and identify and share effective ways of working within the Amey contract.
• Support the development of the supply chain void preparation team ensuring they meet the required preparation standards for properties at the Pre-Move in Check

What you will bring:

Knowledge and experience managing safety in construction or housing environment.

• Planning and management of maintenance tasks
• Detail orientated and experience of identifying opportunities to improve maintenance standards
• Management of Safe Systems of work
• Accredited training qualification in, Asbestos Responsible Person, Legionella Responsible Person, Authorised Person Training, Emergency First Aid and Fire Safety

In addition to this, it would be desirable if you have sound understanding of Construction & Property Maintenance processes and maintain focus on site compliance to deliver results athough this is not essential as we will provide you with the required development you need to bring you up to speed. 

We welcome applications from a diverse range of candidates.

Please note this role will undergo full Security Clearance.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration – Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays – Enjoy at least days 24 of holiday plus bank holidays, and the opportunity to buy further days.
• Pension – Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts – Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community – Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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