Principal Operations Manager

We are excited to offer a fantastic opportunity for a permanent Principal Operations Manager to join our dynamic Norfolk Street Lighting account, working from our Brooke Depot – NR15 1HJ.

This position offers a competitive salary and a Company Car

In this role, you will support Norfolk Street Lighting account by overseeing financial performance, ensuring efficiency and profitability while aligning the business plan with contract strategies. You will manage budgets, resources, and safety standards to ensure service excellence. Additionally, you will foster strong client and supplier relationships, supporting a customer-centric culture.  

Your contribution will significantly impact creating a positive environment and professional growth opportunities for employees, and support the account by ensuring effective management of operations and resources, thereby enhancing service delivery and meeting council objectives. 

What You’ll Do: 

• Develop and shape the contract business plan for a defined area within a contract in line with the contract strategy and working closely with the BD and contract team
• Deliver / improve upon agreed margins and cash flows
• Manage a defined area of the contract P&L and balance sheet with responsibility for implementing the Divisional business plan within this area.
• Deliver / improve upon agreed margins and cash flows.
• Lead, review and challenge budgets and forecasts to ensure consistent, challenging but deliverable approach adopted.
• Manage performance of defined area, with regular site visits and performance review against targets.
• Provide the necessary data and interpret management information in order to monitor performance.
• Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness, actively sharing best practice and seeking opportunities for profit improvement.
• Ensure the defined account area is robust reference sites for future bids.
• Manage supply chain to deliver service excellence and profitability.
• Ensure compliance with Health and Safety
• Ensure efficient management of resources; employees, fleet, suppliers and subcontractors
• Ensure that business imperatives are clearly communicated and understood throughout the defined contract area and to others, as appropriate.
• Support and contribute to continuous improvement.

Why Join Us? 

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team: 

• Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions. 

• Career Growth: Propel your career with clear, dynamic advancement opportunities 

• Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. 

• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs. 

• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. 

• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. 

• Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. 

• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. 

• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. 

What You’ll Bring: 

• Experience in a similar role within a highways/street lighting contract
• Customer Relationship Management
• IT and Data analysis skills
• Experience of delivering against a buisness plan/objectives – including holding responsibility for the management of resources
• Ability to understand and implement commercial contracts
• Proven ability to manage, develop, and motivate teams
• Experience of managing Health & Safety

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. 

Application Guidance 

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. 

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role, at jessica.patel1@amey.co.uk