Technical Application Support Manager

Amey are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.  

Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future.

Our people are driven by a set of strong values, based on safety, insight, and collaboration.   

The Opportunity

The Advisory part of the Consulting business is leading innovation through data and technology, enhancing our clients’ business operations and processes. We provide solutions that derive insights, improve decision-making, and define a digital strategy that supports their vision, transforming and enabling them to become leaders in a rapidly changing technology and data landscape.

We have a fantastic opportunity for a Technical Application Support Manager to support the work we do on the Thames Tideway Tunnell, a project the Amey have been involved with since 2015.  

The main purpose of the role is to take ownership of the support and maintenance team on a daily basis to ensure they have the knowledge, equipment and processes in place to complete their tasks in supporting and maintaining a SCADA-based application and remote telemetry panels.

The role is essential in ensuring client satisfaction and maintaining the contractual Service Level Agreements. You will be a hands-on leader; managing all live customer support, working with the team to resolve issues, optimise processes and identify long-term system trends to ensure reliable, efficient and a high-performing holistic system.

This is a senior technical role for someone passionate about client support and experienced in running a support or maintenance function associated with operational applications.

Key responsibilities include:

• Preparation of Risk Assessment and Method Statements, maintenance schedules, maintenance tasks lists.
• Recording of and planning for maintenance tasks.
• Arranging building access in line with the agreed notification process within Thames Water
• Identifying areas of improvement within processes and driving change.
• Ensuring accurate and sufficiently detailed logs are held to identify trends in faults and tackle underlying performance issues.
• Monitor equipment and software obsolescence issues and work with the engineers to identify appropriate solutions.
• Ensure SLAs are met and robust calculations are in place to evidence achievement.
• Maintaining spares quantities and identify parts requiring replenishment.
• Ensure system remains compliant from a licensing and cyber security perspective.
• Work with specialist engineers to meet contract needs.

What you will bring to us:

• Experienced support or maintenance manager having run an existing Application support team ideally for SCADA or Process Controls systems
• Articulate with strong written and verbal skills
• Excellent Stakeholder management skills
• Able to manage a maintenance organisation with associated supply chain, processes and procedures including arranging 1st line (hands-on) equipment support; planning preventative maintenance and ensuring SLAs for reactive maintenance can be met
• Experience of digital Maintenance Management Systems for planned maintenance tasks, and fault management systems for reactive maintenance tasks driving SLA calculations
• Water industry experience preferred
• Location flexible but able to travel to London as required, up to twice a month

What we can offer you:

At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers.

Career Development –

Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications.

Work-life Balance –

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

Wellbeing –

Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers

EDI-

At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers.

Social Value –

You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

Plus, a range of other great perks and benefits including:

• Pension – Generous Pension scheme which we will contribute to
• Holidays – Minimum 24 days holiday + Bank Holidays
• Bonus – up to 10% of base salary
• Choices – Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey – Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in.

Your Career at Amey Consulting

At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset.

You’ll be stretched, but always supported. We’ll recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one.

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.

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